"Dan Lyons's Lab Rats defies easy description. It is hilarious, but not funny. I sputtered laughing and choked crying (literally, not figuratively) as I read it. Yes, to an extreme, Lyons gives Silicon Valley the thrashing that it, alas, largely deserves. But in the final third of the book, he offers us an effectively illustrated way out—an approach to work and business that puts people first, profitably serves customers, and makes the world a little bit better in the process." —TOM PETERS, New York Times bestselling author of In Search of Excellence