Category - Non Fiction / Business & Economics

Format - Hardcover

Condition - Fair

Listed - A year ago

Views - 4

Ships From - New Jersey

Est. Publication Date - Jun 1997

The Service Profit Chain: Joe Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Publisher Description

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by man...