Cancel
Secure Checkout
AboutFAQ
    • Log in
    Log in

    Browse by categories

    Collections
    Bookstores
    Shelves
    Pango AI
    Popular Authors
    Popular Book Series
    Sell your books
    About Us
    Blog
    Market Guide
    Help Center
    Contact Us
    Cancel

    Shop

    • Bookstores
    • Collections
    • Categories
    • Authors
    • Gift cards
    • Shelves
    • Series

    Sell

    • Sellers Resource Hub
    • Ambassador
    • Market Guide

    Company

    • About Us
    • Blog
    • Trust and Safety

    Help

    • Help Center
    • Contact Us
    • PangoBucks FAQ
    • Feature Requests
    • © PangoBooks 2025. All rights reserved.
    • Terms of Use
    • Privacy Policy

    Pango Buyer Protection

    PangoBooks money back guarantee. Learn more

    Recently Viewed

    Pango
    Pango AI
    Your personal Pangolin book shopper is here to help you find the perfect book!

    Chat with Pango

    Categories
    Non Fiction
    Business & Economics
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain
    The Service Profit Chain

    by: W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

    Rare find!
    Only 1 copy left.

    The Service Profit Chain

    Condition

    Used
    New / Like New

    Format

    Paperback
    Hardcover

    $1.99

    Discover more

    The Service Profit Chain

    The Service Profit Chain

    By: W. Earl Sasser

    1 copy available

    This shop is having a sale!
    Get 10% off all orders Get an additional $1.00 off when you spend $5.00 Get an additional 10% off when you spend $25.00 Get an additional 25% off when you spend $75.00
    Get free shipping!
    Free shipping when you spend $50.00

    More from this author

    More books by W. Earl Sasser

    The Ownership Quotient

    James L. Heskett

    The Ownership Quotient

    Sold Out

    The Service Profit Chain

    W. Earl Sasser

    The Service Profit Chain

    Sold Out

    Similar books

    Becoming

    Michelle Obama

    4.2

    Becoming

    $5.00
    Queen of Babble in the Big City

    Meg Cabot

    Queen of Babble in the Big City

    $2.00
    Hour of the Bees

    Lindsay Eagar

    Hour of the Bees

    $5.00
    The Fabulous Moolah

    Lillian Ellison

    The Fabulous Moolah

    $15.99$16.99
    Murder in the Heartland

    M. William Phelps

    Murder in the Heartland

    $2.00
    A Dog's Purpose

    W. Bruce Cameron

    5.0

    A Dog's Purpose

    $2.00
    Harley Quinn: Mad Love

    Paul Dini

    Harley Quinn: Mad Love

    $8.00
    The Second Time Around

    Mary Higgins Clark

    The Second Time Around

    $2.00
    Bossypants

    Tina Fey

    4.4

    Bossypants

    $3.00
    Close Your Eyes

    Michael Robotham

    Close Your Eyes

    $6.99
    Grey

    E. L. James

    5.0

    Grey

    $2.00$2.50
    The Girl with the Dragon Tattoo

    Stieg Larsson

    4.1

    The Girl with the Dragon Tattoo

    $3.00
    Heaven Is for Real

    Todd Burpo

    4.5

    Heaven Is for Real

    $2.25
    If I Stay

    Gayle Forman

    3.5

    If I Stay

    $1.75
    Girl, Wash Your Face

    Rachel Hollis

    3.4

    Girl, Wash Your Face

    $3.00

    Product Details

    Category - Non Fiction / Business & Economics

    Format - Hardcover

    Condition - Fair

    Listed - A year ago

    Views - 4

    Ships From - New Jersey

    Est. Publication Date - Jun 1997

    Be the first one to review

    Review the book today!

    Rate the book
    Published
    Drafts

    Overview

    Publisher Description

    In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by man...

    Read more

    Meet the seller

    KayaBruce
    Active This Month
    KayaBruce
    (11)