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    by: Kristin Anderson, Ron Zemke

    Delivering Knock Your Socks off Service

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    Business & Economics
    Delivering Knock Your Socks off Service

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    Delivering Knock Your Socks off Service

    Delivering Knock Your Socks off Service

    By: Kristin Anderson

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    Overview

    Publisher Description

    Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad...

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