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    Categories
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    Business & Economics
    Human Sigma

    Human Sigma

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    Human Sigma

    Human Sigma

    By: John H. Fleming

    by: John H. Fleming, Jim Asplund

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    Overview

    Publisher Description

    The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal cus...

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