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    by: Leonard L. Berry, Kent D. Seltman

    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

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    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

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    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

    By: Leonard L. Berry

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    Overview

    Publisher Description

    Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and...

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