Some light highlighting through the book, but it does not affect readability. Increasingly, health care professionals work in settings composed of ethnically, socially and economically disparate populations. Kavanagh and Kennedy analyze the issues that surround cultural, gender, ideological and experiential diversity, and focus on communication skills and intervention strategies that are effective in situations characterized by diversity. They also present a repertoire of experiential strategies and aids for learning about diversity and offer scenarios, collages and extensive case studies to illustrate and encourage the analysis of real life situations. Loc:b3